Legal

Payment Terms

Last updated: January 2026

1. Currency and Pricing

All prices are displayed and charged in Australian Dollars (AUD). Prices are inclusive of GST where applicable. We reserve the right to modify prices with 30 days notice to existing customers.

2. Accepted Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Australian bank transfer using the instructions on your invoice

3. Billing Cycles

Services are available with the following billing cycles:

• Monthly: Billed every month on the anniversary of signup
• Annually: Billed once per year (10x monthly price, 2 months free)

Domain registrations are billed annually or for the registration period selected.

4. Payment Due Dates

Invoices are generated and emailed:

• 14 days before the service due date for recurring services
• Immediately for new orders and one-time services

Payment is due by the invoice due date. Services may be suspended if payment is not received by the due date.

5. Late Payment

If payment is not received by the due date:

• Day 1-3: Payment reminder email sent
• Day 7: Second reminder with suspension warning
• Day 14: Service suspension
• Day 30: Account termination and data deletion

A $10 reactivation fee may apply to restore suspended services.

6. Automatic Payments

If you have a credit card on file, we may automatically charge it for recurring services to prevent service interruption. You can disable automatic payments in your client area settings. Failed automatic payments will trigger the standard late payment process.

7. Refund Policy

30-Day Money-Back Guarantee

New hosting accounts are eligible for a full refund within 30 days of the initial purchase. To request a refund, submit a support ticket.

Non-Refundable Items:

• Domain name registrations and renewals
• SSL certificates
• Migration services
• Add-on services and one-time fees
• Services terminated for Terms of Service violations

8. Upgrades and Downgrades

Upgrades: You can upgrade your hosting plan at any time. The price difference will be calculated pro-rata for the remaining billing period.

Downgrades: Plan downgrades take effect at the next billing cycle. No refunds are provided for mid-cycle downgrades.

9. Cancellation

To cancel your service:

• Submit a cancellation request through the client area
• Cancellation is effective at the end of the current billing period
• No refunds for partial billing periods (except under 30-day guarantee)
• Download your data before cancellation as it will be deleted

10. Disputes

If you believe there is an error on your invoice, please contact us within 30 days. We will investigate and correct any errors. Chargebacks initiated without first contacting us may result in account suspension and additional fees.

11. Contact

For billing questions or payment issues:

• Email: billing@dprimehosting.au
• Support: support@dprimehosting.au
• Client Area: View Invoices
• ABN: 81 693 267 444